Consensus on relevant psychosocial interventions applied in health institutions to prevent psychological violence at work: Delphi method.

OBJECTIVE: Studies on psychological violence in the workplace (PVW) in Latin America have focused on incidence values. In contrast, studies on preventive interventions (PIs) in the health sector are very limited. Our objective was to determine to what extent there is consensus on the most relevant characteristics of the psychosocial interventions applied in the prevention of PVW in health institutions in Peru. To that end, health professionals with knowledge and experience in PVW at the national level were recruited, and the Delphi consensus technique was applied. RESULTS: The consensus study was developed in four stages that included three phases of Delphi consultation. In the third consultation phase, 428 experts participated in 25 analysis groups from 66 health institutions in the country. A total of 70.3% of the participants were women, and 27.6% of the participants worked in nursing and emergency services. After the Delphi consensus analysis, we obtained a list of 10 hierarchical psychosocial interventions to prevent PVW in the country. Most notable were interventions based on the prior resolution of interprofessional conflicts, on the visibility of incidents to generate an inverse effect and on experiential training to improve assertive and empathic communication skills.

Histórias de vida marcadas por humilhação, assédio moral e adoecimento no trabalho / Stories of life marked by humiliation, mobbing and illness at work

Este artigo tem como objetivo discutir o relato de vivências de humilhação e de sofrimento de trabalhadoras que participaram de um grupo terapêutico com histórias de adoecimento no trabalho. O estudo de caráter qualitativo propôs-se desenvolver encontros em grupo fundamentado na proposta de Barros (1997) na constituição de grupos terapêuticos como dispositivo analítico. A discussão fundamenta-se nos relatos de trabalhadoras com histórias de humilhação, constrangimento e sentimentos nutridos de ressentimento vivenciados no trabalho. A análise das histórias de vida no trabalho mostra que, no caso dessas trabalhadoras, as habilidades, a criatividade e a dedicação ao trabalho foram sendo obstruídas pelas situações desqualificantes da submissão à chefia e da falta de autonomia, situações que levaram a uma maior exposição aos riscos de adoecimento no trabalho. Com a capacidade produtiva limitada, a trabalhadora torna-se alvo frequente de situações de humilhação e constrangimento - compondo um quadro de assédio moral no trabalho.

This article aims to discuss the report of experiences of humiliation and suffering of workers who participated in a therapeutic group with stories of illness at work. The qualitative study set out to develop group meetings based on the proposal of Barros (1997) in the establishment of therapeutic groups as analytical device. The discussion is based on reports of workers who shared the stories of humiliation, embarrassment and feelings of resentment nourished through experiences at work. The analysis of life stories in the paper shows that, for these workers, skills, creativity and dedication to work were being obstructed by disqualifying circumstances, the submission to leadership and lack of autonomy, situations that lead to greater exposure to risk of illness at work. Once with the limited production capacity, the worker becomes, then, a frequent target of situations of humiliation and embarrassment - composing a picture of mobbing at work.

O assédio moral no trabalho na visão de operadores do direito / Mobbing at work according to operators of the law

Este estudo analisou a concepção de operadores do Direito acerca do assédio moral no trabalho, sua avaliação nas instâncias jurídicas, o perfil dos trabalhadores vitimados atendidos, assim como o papel do Direito e da Psicologia em relação ao fenômeno. Foram realizadas entrevistas semiestruturadas junto a seis operadores do Direito. Com base na análise de conteúdo das entrevistas, constatou-se uma tendência, entre os entrevistados, de perceberem a natureza organizacional do fenômeno. O medo dos trabalhadores em denunciar eventos dessa natureza foi outro elemento apontado. Os participantes afirmaram ser muito difícil avaliar e comprovar o assédio nos casos que recorrem às diferentes instâncias jurídicas. Quanto ao papel da Psicologia, os entrevistados referem sua importância para a produção de conhecimento, avaliação psicológica dos casos e prevenção da violência psicológica nas organizações. Em relação ao papel do Direito, reiteraram que as instâncias legais sejam espaços de garantia de direitos e reparação de danos.(AU)

This study analyses the concept of mobbing at work among operators of the Law. The assessment of this practice at legal institutions, the profile of workers affected, and the role of Law and Psychology toward this phenomenon are investigated. Six operators of the Law participated by semi-structured interviews. Based on content analysis of the interviews, it was observed a tendency to perceive the organizational nature of mobbing at work. Another element pointed by participants was the fearfulness of workers in reporting such kind of violence. The interviewed professionals also referred the hardness to assess mobbing in those cases that appeal to legal institutions. About the role of Psychology, they affirmed its importance to production of knowledge, psychological assessment of workers and prevention of psychological violence in organizations. Concerning the role of Law, they had reiterated that legal instances are spaces of guarantee of rights and repairing of damages.(AU)

O assédio moral no trabalho na visão de operadores do direito / Mobbing at work according to operators of the law

Este estudo analisou a concepção de operadores do Direito acerca do assédio moral no trabalho, sua avaliação nas instâncias jurídicas, o perfil dos trabalhadores vitimados atendidos, assim como o papel do Direito e da Psicologia em relação ao fenômeno. Foram realizadas entrevistas semiestruturadas junto a seis operadores do Direito. Com base na análise de conteúdo das entrevistas, constatou-se uma tendência, entre os entrevistados, de perceberem a natureza organizacional do fenômeno. O medo dos trabalhadores em denunciar eventos dessa natureza foi outro elemento apontado. Os participantes afirmaram ser muito difícil avaliar e comprovar o assédio nos casos que recorrem às diferentes instâncias jurídicas. Quanto ao papel da Psicologia, os entrevistados referem sua importância para a produção de conhecimento, avaliação psicológica dos casos e prevenção da violência psicológica nas organizações. Em relação ao papel do Direito, reiteraram que as instâncias legais sejam espaços de garantia de direitos e reparação de danos.

This study analyses the concept of mobbing at work among operators of the Law. The assessment of this practice at legal institutions, the profile of workers affected, and the role of Law and Psychology toward this phenomenon are investigated. Six operators of the Law participated by semi-structured interviews. Based on content analysis of the interviews, it was observed a tendency to perceive the organizational nature of mobbing at work. Another element pointed by participants was the fearfulness of workers in reporting such kind of violence. The interviewed professionals also referred the hardness to assess mobbing in those cases that appeal to legal institutions. About the role of Psychology, they affirmed its importance to production of knowledge, psychological assessment of workers and prevention of psychological violence in organizations. Concerning the role of Law, they had reiterated that legal instances are spaces of guarantee of rights and repairing of damages.